FAQs

Frequently Asked Questions

PRECISE® Pain Relieving Cream

PRECISE® Pain Relieving Cream
PRECISE® Extra Strength Pain Relieving Cream

General Information

If you have any questions about PRECISE®, from the Makers of TYLENOL®, you can:


Refer to the product label.
Talk to your doctor.
Call 1-800-962-5357 between 8:00 a.m. and 8:00 p.m. Eastern Time.

The active ingredients in PRECISE® Extra Strength Pain Relieving Cream, menthol and methyl salicylate, provide topical pain relief.

The active ingredients are menthol, 10%, and methyl salicylate, 30%.

The inactive ingredients are C12-15 alkyl benzoate, carbomer, cocoglycerides, distearyl ether, edetate disodium, ethylparaben, fragrance, glyceryl laurate, glyceryl stearate, methylparaben, myristyl alcohol, phenoxyethanol, propylparaben, sodium hydroxide, steareth-2, steareth-21, stearyl alcohol, and water.

PRECISE® Pain Relieving Cream temporarily relieves minor aches and pains of muscles and joints associated with:

  • Simple backache
  • Arthritis
  • Sprains
  • Bruises
  • Strains

As stated on the package label:

Directions:

  • use only as directed
  • adults and children 12 years and older: apply to affected area not more than 3 to 4 times daily
  • children under 12 years of age: ask a doctor

Do not use:

  • on wounds or damaged skin
  • with a heating pad
  • on a child under 12 years of age with arthritis-like conditions

Ask a doctor before use if you have redness over the affected area

When using this product:
  • avoid contact with eyes or mucous membranes
  • do not bandage tightly

Stop use and ask a doctor if:

  • condition worsens or symptoms persist for more than 7 days
  • symptoms clear up and occur again within a few days
  • excessive skin irritation occurs

You can apply PRECISE® Extra Strength Pain Relieving Cream on muscles and joints where you are experiencing pain, i.e., leg, shoulder, neck, back, chest, arm, knees, elbows, hands, etc. Do not apply the product near your eyes or other mucous membranes (such as your mouth and genitals). Also, PRECISE® Extra Strength Pain Relieving Cream should not be applied to wounds or damaged skin.

The expiration date is located on the right end flap of the box and on the crimped end of the tube. If your product has expired, please properly discard of it and obtain new product.

PRECISE® Pain Relieving Heat Patches

PRECISE® Pain Relieving Heat Patches
General Information
If you have any questions about PRECISE®, from the Makers of TYLENOL®, you can:

Refer to the product label.
Talk to your doctor.
Call 1-800-962-5357 between 8:00 a.m. and 8:00 p.m. Eastern Time.
The PRECISE® Pain Relieving Heat Patch effectively relieves pain through the use of heat. The heat in PRECISE® Pain Relieving Heat Patches penetrates deep, warming the muscle to significantly decrease painful sensations. Heat stimulates thermoreceptors, which block the body's pain transmitters from sending pain signals to the brain. Heat also helps stretch soft tissues, relax muscles, decrease stiffness and promote flexibility.
When used as directed, PRECISE® Pain Relieving Heat Patches will always reach the maximum therapeutic temperature. But over time, your body may adapt to the heat, making you feel like the patch is not as hot as it could be. This does not mean the patch is defective.

Think of wearing a wristwatch. Over time, you will not feel it around your wrist. Heat patches can produce the same effect. Your body will adapt to the heat, and it will not feel as hot even though the temperature remains the same. It has to do with neural fatigue — the nerve signals that sense heat don't respond the same way over time. The more secure the patch is on the skin, and the less it moves, the more likely you are to experience the adaptation effect.
For maximum effectiveness, you should wear the heat patch for 8 uninterrupted hours. You should not use for more than 8 hours in a 24-hour period. It may take up to 30 minutes for the patch to reach its therapeutic temperature. Removing or moving the patch will decrease its effectiveness.
Yes. However, when using this product, do not place pressure or wear tight clothing over the patch. And if you are 55 years or older, wear the patch over a layer of clothing and not directly against your skin, as your risk of burns increases with age.
The PRECISE® Pain Relieving Heat Patch temporarily relieves minor aches and pains of muscles and joints associated with:
  • Overexertion
  • Strains
  • Sprains
  • Arthritis
Ask a doctor before use if you have diabetes, poor circulation, heart disease, rheumatoid arthritis, or are pregnant.
Please consult your healthcare professional if you have any concerns/questions prior to using the product.
The PRECISE® Pain Relieving Heat Patch provides concentrated, deep, penetrating heat in a self-adhesive patch that targets your pain so you have more flexibility and mobility in your muscles and joints.
Each PRECISE® Pain Relieving Heat Patch can be worn for up to 8 hours. Do not use for more than 8 hours in a 24-hour period.
Adults:
  • Always apply to dry skin that is free of lotions or creams. Lotions will prevent the patch from adhering correctly.
  • Tear open pouch to activate when you are ready to use.
  • Immediately after opening, remove inner liner from back of patch and place on site of pain with adhesive side toward the skin.
  • Apply firmly.
  • Once patch is applied, do not adjust it or move it to a different location.
  • For maximum effectiveness, wear patch for 8 hours. Do not use for more than 8 hours in a 24-hour period.
Also, when using this product, avoid contact with eyes or mucous membranes and do not bandage tightly. Click here for more information on proper use.
No. The patch is not designed to be worn multiple times. Once the product has expired, please discard of it properly.
Please speak with your doctor before using the PRECISE® Pain Relieving Heat Patch if you are pregnant or breastfeeding.
The heat patch does not contain any medication. It provides deep, penetrating heat.

Additional Guidelines

  • Check skin frequently for signs of irritation, burns or blistering — if found, stop use immediately.
  • It is normal to experience slight skin redness after removing the heat patch.
    • If your skin is still red after a few hours, stop using heat patch until redness goes away completely.
  • If product feels too hot, stop use or wear over clothing.
  • Do not place extra pressure or tight clothing over product.
  • Do not use for more than 8 hours in a 24-hour period.
  • If the heat patch is damaged or torn.
  • With medicated lotions, creams or ointments.
  • On damaged, broken or sensitive skin.
  • On areas of bruising or swelling that has occurred within 48 hours.
  • On people who are not capable of applying and removing the heat patch themselves, including infants, children 12 and under, and some elderly.
  • On areas of the body where heat cannot be felt.
  • With other forms of heat.
  • Condition worsens or symptoms persist for more than 7 days
  • Diabetes
  • Poor circulation
  • Heart disease
  • Rheumatoid arthritis
  • Or if you are pregnant
  • If you experience any discomfort, burning, swelling, rash, or other changes in your skin that persist where the heat patch is worn.
  • If after 7 days, your pain gets worse or remains unchanged, as this may be a sign of a more serious condition.
  • Do not use this product while sleeping.
  • Check skin frequently during use.
    • This product has the potential to cause skin irritation or burns. If you find irritation or a burn, remove product immediately.
  • IF YOU ARE 55 OR OLDER, wear the patch over a layer of clothing and not directly against your skin, as your risk of burns increases with age.
  • The heat patch contains iron that can be harmful if ingested. If swallowed, rinse mouth with water and call a Poison Control Center immediately.
  • If heat patch contents come in contact with your skin or eyes, rinse with water immediately.
  • To avoid the risk of fire, DO NOT MICROWAVE THIS PRODUCT OR ATTEMPT TO REHEAT.
  • KEEP OUT OF REACH OF CHILDREN AND PETS.
  • FOR EXTERNAL USE ONLY.
  • KEEP AWAY FROM HEAT.